General Questions

How can I place an order?
Simply browse our collection, select the items you like, choose your size and quantity, and add them to your cart. When you're ready, proceed to checkout to complete your purchase.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), and other secure payment options available at checkout.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately. We can only make changes or cancellations before the order has been processed for shipping.

Shipping and Delivery

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. Please check our shipping policy for more details.

How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location but generally range from 7-9 business days for standard shipping. Expedited shipping options are available at checkout.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number that will work 48 hours after the shipping.

Returns and Exchanges

What is your return policy?
We offer a 30-day return policy for unused and unworn items in their original packaging. To initiate a return, please contact our customer service team.

How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Care and Maintenance

How should I care for my foot jewelry?
To keep your foot jewelry looking its best, clean it with a soft cloth and store it in a dry place when not in use.

Can I wear my foot jewelry in the shower or pool?
We recommend removing your foot jewelry before showering, swimming, or engaging in activities that involve water to prevent tarnishing and damage.

Contact Us

How can I contact customer service?
You can reach our customer service team via email at contact@massimo-bocelli.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.