Refund Policy
Refund & Return Policy
Last updated: May 2026
Return Window
We offer a 30-day return policy. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
The following items are non-returnable:
- Items that have been worn, damaged, or altered
- Items returned without prior contact
How to Initiate a Return
- Email us at contact@caragleam.com with your order number and reason for return
- Wait for our confirmation and return instructions
- Ship the item back using a tracked shipping method
Please do not send items back without prior authorisation.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs (if applicable) are non-refundable.
Exchanges
If you received a defective or damaged item, we will replace it at no extra cost. Please contact us at contact@caragleam.com within 30 days of receipt.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please first check your bank account. If the issue persists, contact us and we will investigate.
Contact
For any return or refund enquiries, contact us at contact@caragleam.com.